What's your return policy?
At Yourlamode.com we take great pride in our reputation for quality and excellent value.
If you are not satisfied with your product, you are eligible to return your product within 14 days from the date of purchase. It is required that the product is in original packaging and not used, with no damages, smell of smoke, body odor, or missing items in which case Merchandise will not be accepted at any time and will be returned to the purchaser.
Refunds: Yourlamode does not offer refunds (we only give you store credit) It is required that the product is in original packaging and not used, with no damages, smell of smoke, body odor, or missing items in which case Merchandise will not be accepted at any time and will be returned to the purchaser.
Halloween Costumes: All costume purchases during September 01, 2013 – November 5, 2013 are a Final sale items – No exchange, no refund, nor store credit.
Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:
Keep in mind that there may be a minimum 20% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 20% restocking fee if more than four of one item is ordered and returned.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
Please note that our women’s clothing styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.
What if there is a problem with my order?
If there is a problem with your order, or if you have any questions or concerns, please contact us directly.
How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned must be accessed within 14 days of the delivery date.
You then need to send your return tracking number to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
Please Note: This program is not available for orders placed on Amazon.com, and Ebay.com
How long will it take to receive my refund?
Please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Can I exchange what I ordered?
Yes! If you received your order and need a different size, we want to make sure that process is fast and easy, and with no additional shipping charges! We offer exchanges for a different size of a costume, rave wear, clothing or accessory purchased on the site within 14 days of delivery.